EXPERIENCE MANAGEMENT (XM)

Improve Patient Experience and Drive Quality Outcomes

Real-time solutions deliver patient-centered care with customizable surveys and prescriptive feedback. Actionable insights improve satisfaction, efficiency, and care outcomes.

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Experience Management (XM) Solutions

Patient Experience (PX):

Gain real-time insights into patient perceptions with customizable surveys that help organizations improve satisfaction, loyalty, and care outcomes.

Employee Experience (EX):

Strengthen your workplace culture with tools that gather staff feedback, recognize outstanding performance, and improve employee satisfaction.

Reputation Management:

Enhance your online reputation by automatically soliciting public reviews from your promoters, improving your brand, and attracting new patients.

Experience Management (XM) Insights:

BI and analytics unlock actionable insights from patient and staff data to help identify trends, predict outcomes, and inform data-driven decisions.

Best in KLAS 2024

Feedtrail is the #1 Patient Experience Improvement Solution.

Customers love our award-winning platform technology for its ease of use and robust capabilities

"Feedtrail by Relias gives us actionable, prescriptive insights instead of being reactive to negative experiences."

"With our unique patient population it's imperative we have a tool that lets us customize surveys and outreach. Feedtrail is that."

“Our old process was super time consuming for staff. Feedtrail's ease of use is a day and night difference.”

- Choptank Community Health

- Whitman Walker Health

- Partnership Community Health Center