EXPERIENCE MANAGEMENT (XM)

Turn Feedback Into Revenue, Retention, and Reputation Growth

Relias XM helps healthcare organizations capture real-time patient and employee feedback, recover at-risk patients, reduce staff burnout, and drive measurable ROI, all from one integrated platform.

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What organizations achieve with Relias XM

75%

of service issues recovered in 48 hours.

130%

increase in Google reviews in 8 weeks.

9%

increase in annual revenue.

12+

increase in NPS in one year.

Why healthcare leaders choose Relias XM

Turn Positive Feedback Into Public Growth

Relias XM reputation tools to:

  • Auto-redirect promoters to Google
  • Monitor and respond to reviews in-platform
  • Amplify satisfied voices

84% of patients check reviews before selecting a provider.

Reduce Burnout by Sharing What’s Going Right

Organizations use XM to:

  • Share kudos instantly
  • Recognize staff and providers across departments
  • Reduce turnover

80% of feedback collected through Relias XM is positive.

Recover Revenue Before It Walks Out the Door

Alert your team in real time to:

  • Intervene before a bad experience becomes a lost patient
  • Automate grievance triage
  • Track dollars recovered

33% of patients switch providers after one negative experience.

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What does this mean financially?

If you see 50,000 patients annually:

7,500 survey responses at a 15% response rate

Recover 10% = 750 patients retained

Redirect 20% to public reviews

= Over $225,000 in retained and new revenue.

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Experience Management (XM) Solutions

Patient Experience (PX):

Gain real-time insights into patient perceptions with customizable surveys that help organizations improve satisfaction, loyalty, and care outcomes.

Employee Experience (EX):

Strengthen your workplace culture with tools that gather staff feedback, recognize outstanding performance, and improve employee satisfaction. 

Reputation Management:

Enhance your online reputation by automatically soliciting public reviews from your promoters, improving your brand, and attracting new patients.

Experience Management (XM) Insights:

Unlock actionable insights from patient and staff data with BI and analytics to identify trends, predict outcomes, and inform data-driven decisions.

Purpose-built for the realities of your care setting

Select your setting to see how Relias XM works for you:

Standardize experience. Protect revenue. Improve provider performance.

  • Provider-level NPS and performance reporting
  • Event-triggered surveys (post-visit, no-show, discharge)
  • Automated Google review redirects
  • Supports PE-backed growth and incentive plans

PartnerMD increased patient feedback volume by 800% and maintains a 90+ NPS across locations.

Capture honest feedback. Act before patients disengage.

  • Program-specific and milestone-based outreach
  • Sensitive, customizable surveys to encourage candid responses
  • Real-time alerts for rapid service recovery
  • Reduce drop-off, cancellations, and missed appointments

Valle del Sol increased its Google rating from 2.2 to 4.9 stars and improved patient satisfaction from 72% to 96% in under two years.

Improve access, protect funding, and strengthen community trust.

  • HRSA-aligned reporting and compliance support
  • Largest FQHC benchmark in the nation
  • Multi-language outreach for diverse communities
  • Real-time service recovery to address issues quickly

Organizations have increased patient feedback by 700% and improved NPS by 12%.

Engage residents, families, and staff — across the full care journey.

  • Integration with PointClickCare
  • Admission, discharge, and family surveys
  • QR-based employee pulse surveys
  • Recognition tools that support retention and reduce turnover

American HealthCare increased employee feedback 22x in one year.

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Customers love our award-winning platform technology for its ease of use and robust capabilities

“With real-time feedback I address issues immediately, saving us a significant amount of time and improving our overall efficiency.”

“Our wait time was an issue, but we didn't know why. With Relias we identified the specific issue and decreased wait time by 2 hours.”

“It was obvious within the first week XM Insights is user-friendly, intuitive, and presents data clearly. The dashboards provide easy access to real-time data.”

- Freedom Roads

- Jane Pauley Center

- CAN Community Health

Get a demo and see the solution in action: