Improve Quality With Experience-Centered Insights

Empower your care teams with real-time experience data to elevate quality, identify opportunities, and drive lasting improvements.

Delivering high-quality care requires more than clinical expertise, it demands a deep understanding of what patients, families, and staff experience at every step. Relias XM empowers healthcare organizations to continuously improve quality by listening and acting on real-time feedback from patients and employees.


Through a unified platform that spans Patient Experience, Employee Engagement, and Reputation Management, Relias helps you:

  • Strengthen clinical quality with experience-informed decisions.
  • Improve care outcomes and operational efficiency.
  • Build trust with patients, families, and staff.
  • Increase loyalty and satisfaction at every level.

PATIENT EXPERIENCE SOFTWARE

Understand what quality feels like

Relias XM enables organizations to listen to patients across the entire care journey — before, during, and after care — so you can uncover friction points and take action immediately.


Features include:

  • Real-time, multimodal surveys and messages tailored to care setting and population
  • Instant alerts for service recovery to prevent negative outcomes
  • AI-driven sentiment analysis and provider-level reporting

98.5% of service recovery opportunities resolved, with over $1 million in patient revenue recovered
Gracepoint Behavioral Health used real-time feedback to retain patients and act on nearly every opportunity for recovery.

EMPLOYEE ENGAGEMENT

Engage and retain your people

Engaged employees are essential to delivering high-quality care. Relias XM helps you support and retain your workforce by capturing feedback that informs training, recognition, and retention strategies.


Use Relias Employee Engagement to:

  • Identify training and communication gaps.
  • Monitor loyalty and burnout risk with internal NPS.
  • Celebrate and recognize high performers instantly.

18% decrease in staff turnover in just one quarter
Wake Forest Baptist Health improved retention by engaging employees with real-time feedback and recognition.

REPUTATION MANAGEMENT

A brand built on quality

Quality care leads to satisfied patients, and satisfied patients lead to glowing public reviews. Relias XM automates turning positive feedback into powerful reputation-building tools.


Benefits include:

  • Send promoters to Google, Yelp, and other review sites with automated redirects.
  • Review monitoring and response tools within the platform.
  • Rapidly build the online reputation of your organization and individual providers to attract new patients.

3,500% boost in positive Google reviews in five months
With Relias, a multi-clinic organization now average 158 monthly Google reviews, compared to just four per month prior to implementation.

A CONNECTED PLATFORM

One platform. Endless experience insights.

Relias XM unites Patient Experience, Employee Engagement, and Reputation Management into one powerful, easy-to-use platform. Whether you’re identifying care gaps, recognizing standout employees, or improving your public presence, everything connects, so you can improve quality in real time, at scale.



12-point increase in Net Promoter Score (NPS) in one year
American HealthCare achieved higher patient and family satisfaction using Relias XM’s continuous feedback loop.

Start Transforming Your Quality

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