EXPERIENCE MANAGEMENT (XM)

Turn Feedback Into Revenue, Retention, and Reputation Growth

Relias XM helps ambulatory and outpatient organizations capture real-time patient and employee feedback, recover at-risk patients, reduce staff burnout, and drive measurable ROI, all from one integrated platform.

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What organizations achieve with Relias XM

130%

increase in Google reviews in 8 weeks

9%

increase in annual revenue

12+

increase in NPS in one year

75%

of service issues recovered in 48 hours

Why ambulatory leaders choose Relias XM

Turn Positive Feedback Into Public Growth

Relias XM reputation tools to:

  • Auto-redirect promoters to Google
  • Monitor and respond to reviews in-platform
  • Amplify satisfied voices

84% of patients check reviews before selecting a provider.

Reduce Burnout by Sharing What’s Going Right

Organizations use XM to:

  • Share kudos instantly
  • Recognize staff and providers across departments
  • Reduce turnover

80% of feedback collected through Relias XM is positive.

Recover Revenue Before It Walks Out the Door

Alert your team in real time to:

  • Intervene before a bad experience becomes a lost patient
  • Automate grievance triage
  • Track dollars recovered

33% of patients switch providers after one negative experience.

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What does this mean financially?

If you see 50,000 patients annually:

7,500 survey responses at a 15% response rate

Recover 10% = 750 patients retained

Redirect 20% to public reviews

= Over $225,000 in retained and new revenue.

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Experience Management (XM) Solutions

Employee Experience (EX):

Strengthen your workplace culture with tools that gather staff feedback, recognize outstanding performance, and improve employee satisfaction. 

Patient Experience (PX):

Gain real-time insights into patient perceptions with customizable surveys that help organizations improve satisfaction, loyalty, and care outcomes.

Reputation Management:

Enhance your online reputation by automatically soliciting public reviews from your promoters, improving your brand, and attracting new patients.

Experience Management (XM) Insights:

Unlock actionable insights from patient and staff data with BI and analytics to identify trends, predict outcomes, and inform data-driven decisions.

Purpose-built for the realities of your care setting

Select your setting to see how Relias XM works for you:

Standardize experience across locations, improve provider performance, and protect retention.

  • Provider- and location-level dashboards for performance visibility and coaching
  • Event-triggered surveys (post-visit, no-show, discharge) to capture the “why” behind outcomes
  • Real-time alerts to recover issues before they become lost patients
  • Automated reputation tools to turn promoters into new-patient growth

PartnerMD increased patient feedback volume by 800%, giving leadership real-time visibility across every location.

Improve speed, communication, and consistency—while building a 5-star reputation.

  • Real-time feedback on wait time, communication, and overall visit experience
  • Instant service recovery alerts to address issues while the experience is still fresh
  • Multi-site reporting to spot top-performing centers and standardize best practices
  • Auto-redirect satisfied patients to Google to increase review volume and visibility

Organizations have increased 5-star social reviews by 130% in as little as eight weeks using automated redirects.

Improve the surgical journey pre-op to discharge without adding administrative burden.

  • Target feedback at key touchpoints: scheduling, pre-op instructions, day-of care, and discharge
  • Surgeon, anesthesiology, and facility-level insights to identify experience drivers
  • Real-time flags for pain points (communication, delays, comfort, follow-up)
  • Role-based dashboards for leadership visibility without overwhelming frontline teams

Many ambulatory organizations capture response rates over 20% with text-based surveys—so you can act on a reliable volume of feedback.

Strengthen patient loyalty and reputation across every practice at DSO scale.

  • Location and provider scorecards to standardize patient experience across the enterprise
  • Automated outreach after visits to uncover drivers of loyalty and re-appointment
  • Real-time alerts for service recovery to prevent churn and negative reviews
  • Reputation management to grow review volume and improve discoverability

With automated redirects, organizations have grown from averaging 4 reviews/month to 158 Google reviews/month.

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Customers love our award-winning platform technology for its ease of use and robust capabilities

“With real-time feedback I address issues immediately, saving us a significant amount of time and improving our overall efficiency.” 

“It was obvious within the first week XM Insights is user-friendly, intuitive, and presents data clearly. The dashboards provide easy access to real-time data.”

“Our wait time was an issue, but we didn't know why. With Relias we identified the specific issue and decreased wait time by 2 hours.”

- Freedom Roads

- Jane Pauley Center

- CAN Community Health

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