For Ambulatory Practices & Clinics

Patient Experience Software for Practices (with Survey Tools)

Capture real-time patient feedback via personalized outreach by text, email, and phone—then turn insights into action with service recovery alerts and analytics. Feedtrail, a Relias solution, helps ambulatory organizations improve satisfaction, loyalty, and operational efficiency across locations and providers.

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Customers transforming patient experience with Relias

Top features

Ensure continuous improvement in your patient experience program with timely feedback conducted via personalized outreach text, email, and phone calls.

Engage patients at any point in their journey with real-time surveys. Get instant insights to inform your initiatives, enabling you to continuously improve care quality.

Through a partnership with PRC, clients can take advantage of performing regulatory surveys including CAHPS (H, OAS, ED, CG), ACO REACH, Culture of Safety, and MIPS. Complete your patient experience program and stay compliant.

Receive instant notifications to address problems and retain patients with timely service recovery. This patient experience solution helps you quickly resolve issues, enhancing patient satisfaction and loyalty and maintaining your brand integrity.

Customize surveys by department, care setting, provider, and more. This patient experience management software adapts to your specific needs, providing tailored patient experience surveys for comprehensive feedback.

Gain instant visibility to patient feedback, scores, and reviews with real-time insights. Our healthcare patient experience solution allows you to quickly understand patient sentiments, driving timely and effective improvements.

Uncover and solve experience gaps with analytics tools, a key component of our patient experience management software. These patient experience tools provide actionable insights, helping you enhance the overall patient experience effectively.

Best in KLAS 2024

Feedtrail, a Relias solution, is the #1 Patient Experience Improvement Solution.

Transform patient experiences in real-time

Engage patients via text and email in real-time with personalized outreach at key points in their journey. Ensure every interaction is relevant and timely, tailoring communications to meet individual needs and performing swift service recovery when needed.

Pinpoint your trends and opportunities

Gain an enterprise view across locations, staff, and touchpoints with the ability to drill down and identify trends and opportunities. Address issues promptly and capitalize on successes, make informed decisions that elevate care and your business operations.

Boost revenue and operational efficiency

Understand the “why” behind scores to make improvements. Actionable insights help you know how to improve NPS scores, grow patient loyalty, and build your brand to attract new patients. Know where to direct limited resources for the biggest impact.

Customers love our award-winning platform technology for its ease of use and robust capabilities.

"Feedtrail, a Relias Solution, gives us actionable, prescriptive insights instead of being reactive to negative experiences."

"With our unique patient population it's imperative we have a tool that lets us customize surveys and outreach. Feedtrail, a Relias Solution, is that."

“Our old process was super time consuming for staff. Feedtrail's ease of use is a day and night difference.”

- Choptank Community Health

- Whitman Walker Health

- Partnership Community Health Center

Get a demo of our patient experience management tools.

“The feedback we get from patients via Feedtrail, a Relias solution, enables our nurse leaders to connect with specific team members in real-time and pass on the compliments, contributing to improved morale and teamwork.”

– Claude Stang, Executive Director, Emergency Department

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